Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.

The legal team at Mission Australia were using a software suite that would not be  supported by vendors moving forward and was regularly causing disruption with outages and bugs. They needed a stable, supported, cloud-based solution to enable them to continue supporting the organisation into the future.

Taking a wholistic approach to Mission Australia’s technical architecture (including its existing landscape), a flexible solution that would accommodate four teams (Legal, Property, Procurement and Marketing) was identified, scoped, run through an RFP process and implemented. The Advice Stand assumed a hybrid project management/business analyst role in this engagement.

The successful delivery of this project established a single source of truth for Mission Australia’s important documents, consolidated access to internal services for Mission Australia staff and simplified technical architecture for ongoing support and maintenance.

Way Forward is a not for-profit-organisation helping hundreds of Australians in financial difficulty become debt free.

In order to service their first customers, many processes were undocumented and supported by spreadsheets and ad-hoc emails. This environment would not be able to support their inevitable growth.

The Advice Stand scoped a CRM solution and partnered with SimByte to deliver a Microsoft Dynamics365 platform tailored to Way Forward’s specific needs. We delivered technical and functional documentation, business analysis, project management and training material for end-users.

The timely completion of this work ensured both strong governance and efficiency gains, particularly as the organisation was able to seamlessly transition to working remotely thanks to the quality of the delivered solution.

The new CRM completely transformed how Way Forward operate, as well as how they managed their case-loads day-to-day. Since implementation, we have continued to work together to digitise their operations with customer and partner portals, digital ID-checks and signatures and PowerBI dashboards. 

Associates are now able to devote more time to helping customers (rather than on admin). Internal efficiency has improved dramatically. Way Forward gained new access to invaluable data-insights. Errors from manual handling of data in spreadsheets have disappeared.

ALDI Australia is a major supermarket chain that operates more than 570 stores in six states and territories, directly employing more than 13,500 people and working with more than 1,000 Australian business partners each day.

The COVID-19 pandemic led to new challenges for Aldi’s Store Operations Projects Team, who are responsible for a plethora of deliverables. Because of the pandemic, both stores and corporate needed to adjust quickly, deploying numerous changes to stores as the day-to-day management of projects needed to change.

The Advice Stand introduced Planner boards within Microsoft Teams and helped guide and adjust internal processes to ensure effective and collaborative communication, transparency in workloads and projects, accuracy in planning, as well as analysis and delivery.

Thanks to their collaboration with The Advice Stand, Aldi’s Store Operations Projects team continues to utilise digital ways of working nationally. This has allowed them to continue to grow, deliver countless projects and even coach other teams in their ways of working.

Chisholm is a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations. Chisholm Online is the online platform that they use to provide remote education to TAFE students.

Chisholm Online had been experiencing exponential growth during the COVID pandemic. Thus, they needed to ensure they were operating on a sound, efficient software platform that not only met the needs of today, but allowed the team to grow with the increase in demand. Chisholm Online needed help to migrate off their legacy Microsoft Dynamics platform.

The Advice Stand helped Chisholm understand their business requirements (for both their online platform and the broader institute) to consolidate CRMs. Additionally, The Advice Stand helped Chisholm conduct a market analysis of the most recommended vendors to assist Chisholm through this journey. Finally, The Advice Stand summarised all required data, plans and costs in a succinct business case, mapping-out the future technical landscape of the institute.

After working with The Advice Stand, Chisholm Online were able to upskill their team and utilise existing expertise to migrate to a support version of MS Dynamics. In the meantime, The Advice Stand is overseeing a broader solution for the institute. The roadmap developed for Chisholm by The Advice Stand will assist in ensuring they are able to service their students to the highest standard.